Frequently Asked Questions
From funding your account to trading futures, we've got your
questions covered. Find the answers you need here.
Simply click on any of the questions to view the answer, or if you want to review the whole list, just scroll down the page.
About optionsXpress
- What is optionsXpress?
- Where are you physically located?
- How are accounts protected?
- What is a Test Drive?
- How do I contact optionsXpress during business hours?
- What is optionsXpress?
- optionsXpress is a pioneer in online stock, options and futures brokerage service to the self-directed investor. We were founded by an experienced management team dedicated to providing investors with an innovative, leading-edge trading environment.
- Back to top | Back to Main FAQ Page
- Where are you physically located?
- Our main office is at:
- 311 W. Monroe Street, Suite 1000
Chicago, Illinois 60606 - Back to top | Back to Main FAQ Page
- How are accounts protected?
- optionsXpress Canada is a member of the Canadian Investor Protection Fund (CIPF), which protects cash and securities held for a customer (as Defined) up to $1,000,000 (Canadian Dollars). Cash (free credit balance) is protected by CIPF only when held in an account for the purpose of investing or reinvesting in securities.
- Back to top | Back to Main FAQ Page
- What is a Test Drive?
- The optionsXpress Test Drive is a FREE trial of our site that allows you to access our suite of investing tools and our educational resources for ten days.
- Back to top | Back to Main FAQ Page
- How do I contact optionsXpress during business hours?
- You may call us during U.S. market hours at (888) 280-0277. You may also chat online with customer service or trading staff using our Live Help during U.S. market hours.
- Back to top | Back to Main FAQ Page
- What does a clearing agent do?
- A clearing agent is a separate financial company which administers certain back office functions on its behalf, including the preparation and handling of account statements, maintenance of and compliance with various books and records requirements, the disbursement of account funds and our custodian of customer assets.
- Back to top | Back to Main FAQ Page
Got five minutes? We've got an account with your name on it.
No Lemons Here!
Take a test drive and see what's included when you open an account.
Test-Drive Today
Questions?
Access live help or call us:
(888) 280-0277
System response and access times may vary due to market conditions, system performance, and other factors. Options involve risk and are not suitable for all investors. Please read Characteristics and Risks of Standardized Options or available by calling 1-888-280-0272. Futures involve substantial risk and are not appropriate for all investors. Please read "Risk Disclosure Statement for Futures and Options" (PDF) prior to applying for an account. All prices in USD unless noted otherwise. All rights reserved © 2010 optionsXpress Canada Corp Member Investment Industry Regulatory Organization of Canada, Canadian Investor Protection Fund.
Barron's, March 15, 2010, 15th annual survey, Rating Online Brokers. optionsXpress US site awarded 4.0 stars out of 5 in overall ratings. Overall ratings refer to US site and are based on Usability, Trade Experience, Trading Technology, Range of Offerings, Research Amenities, Portfolio Analysis & Report, Customer Service & Access, and Costs. optionsXpress US site rated 4+ stars 2002-2010. Barron's is a registered trademark of Dow Jones & Company, Inc. © 2010.
Supporting documentation available upon request by contacting our customer service department at